Get in Touch
We're here to answer your questions, assist with orders, and help you find the perfect Scottish gift or home décor piece. Reach out to us today.
Contact Information
Our customer service team is ready to assist you with product enquiries, order status, delivery information, and bespoke requests. We aim to respond to all messages within 24 hours during business days.
Our Address
Tillywhally House
Milnathort, Kinross
Scotland,
KY13 0RN
Phone
Monday – Friday: 9:00 AM – 5:30 PM GMT
Saturday:
10:00 AM – 4:00 PM GMT
Sunday: Closed
Send Us a Message
Visiting Us
Located in the heart of Scotland, we welcome visitors by appointment. Please contact us in advance to arrange a visit to view our collections in person.
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Tillywhally House, Milnathort, Kinross, Scotland, KY13 0RN
Frequently Asked Questions
What are your customer service hours?
Our customer service team is available Monday to Friday from 9:00 AM to 5:30 PM GMT, and Saturday from 10:00 AM to 4:00 PM GMT. We are closed on Sundays and public holidays. All email enquiries received outside these hours will be responded to on the next business day.
Can I arrange a visit to view products in person?
Yes, we welcome visitors to our location in Kinross, Scotland. However, appointments must be arranged in advance to ensure a member of our team is available to assist you. Please contact us by phone or email to schedule your visit, and we will be delighted to show you our collections.
Do you accept bespoke or custom orders?
Absolutely. We work with talented artisans who can create bespoke items tailored to your specifications. Whether you require personalised embroidery, custom tartan patterns, or unique gift hampers, our team is here to help. Please contact us with details of your requirements, and we will provide a quotation and estimated lead time.
How quickly can I expect a response to my enquiry?
We aim to respond to all enquiries within 24 hours during business days. Complex enquiries, such as bespoke order requests or detailed product questions, may require additional time to provide you with comprehensive information. Rest assured, we will acknowledge your message promptly and keep you informed throughout the process.
For more answers to common questions, please visit our FAQ page.
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